Technical Support Engineer

Full time posted 5 days ago in Manufacturing
  • London GB View on Map
  • Post Date : 16th April 2026
  • Apply Before : 1st May 2026

Job Detail

  • Job ID 7497
  • Experience  3 Years
  • Industry  Logistics and Transport

Job Description

Technical Support Engineer job in Stockport – DOE

Dematic is a global leader in intelligent automation and supply chain technology, delivering advanced software and logistics solutions to customers worldwide. As part of the KION Group, Dematic combines innovation with decades of operational expertise to support complex, business-critical systems across manufacturing, warehousing, and distribution.

The Response Coordination Centre (RCC) plays a central role within Dematic Software, ensuring customers receive high-quality, responsive support across its automation and logistics platforms. This position is ideal for someone who thrives in a fast-paced, customer-facing environment and enjoys solving technical challenges while working with large-scale, mission-critical systems.

Key Responsibilities:

  • Provide technical support for bespoke applications via phone and email
  • Monitor and manage incidents, ensuring resolution within strict SLA timeframes
  • Maintain clear communication with customers, stakeholders, and internal teams
  • Proactively monitor large-scale, business-critical systems and respond to alerts
  • Assess risks before performing actions on live systems to ensure service continuity
  • Make informed, application-sensitive decisions to minimise disruption
  • Support internal teams and contribute to overall service delivery excellence
  • Travel to customer sites when required to better understand operational environments

Key Skills & Experience:

  • Strong verbal and written communication skills
  • Excellent listening skills, with the ability to translate customer issues into technical solutions
  • Experience working in a customer-facing or technical support environment
  • Familiarity with incident management and reporting tools
  • Ability to multitask in a fast-paced, structured environment
  • Logical, problem-solving mindset with an engineering or computing background
  • Team-oriented approach with a focus on shared goals and continuous improvement

Additional Requirements:

  • Flexibility to work shift patterns, including nights and weekends
  • Willingness to adapt and grow within a dynamic, global organisation

What Dematic Offers:

  • Structured career development, including training, certifications, and progression opportunities
  • Competitive salary and benefits package tailored to your needs
  • A strong focus on pay transparency and fair compensation practices
  • Exposure to global projects, teams, and potential international opportunities
  • Flexible working options and modern work environments where possible

This is a great opportunity to join a globally recognised company and play a key role in supporting critical automation systems. If you’re interested in this Technical Support Engineer job in Stockport, please apply.

Required skills

Technical Support Engineer

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